Customer Success and Support Manager

Cybord is an Israeli startup that leverages advanced visual AI technology to ensure the quality, authenticity, and traceability of electronic components during manufacturing. By inspecting 100% of components placed on printed circuit board assemblies (PCBAs), Cybord addresses critical challenges in hardware cybersecurity, anti-tampering, counterfeit detection, and micro-traceability. Our AI-driven inspection seamlessly integrates into existing Surface Mount Technology (SMT) and Automated Optical Inspection (AOI) lines, enhancing security, traceability, and compliance without modifying existing processes.   

We are looking for a skilled Customer Success and Support Manager, to join our Customer Success and Support team. 

In this role, you will work in a constantly evolving environment and optimize applications for improved performance and scalability. 

Our offices are in the heart of Tel Aviv, within a 5-minute walk from Savidor train station. We follow a hybrid work model in which employees can work remotely twice a week. 

Key Responsibilities: 

• Provide technical support during product integration and implementation.
• Troubleshoot infrastructure, software, and performance issues.
• Conduct product demos and technical presentations.
• Gather customer feedback to inform product enhancements.
• Visit customer sites frequently to assess needs and provide services.
• Support sales by identifying customer requirements and tailoring solutions.
• Collaborate with product and engineering teams on capabilities and roadmap.
• Deliver training for customers and partners on software best practices.
• Maintain technical documentation (user guides, FAQs, troubleshooting tips).

Qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3+ years of software development experience.
• Strong problem-solving and debugging skills.
• Excellent communication and presentation skills.
• Ability to manage multiple customer engagements independently.
• Strong analytical and data-driven mindset.
• Fluent English.
• Willingness to travel frequently.

Preferred Skills: 

• Familiarity with: 

• API development & testing (FastAPI, Flask, Django, Swagger, Postman). 

• Cloud tools & scalable microservices (AWS compute, storage, etc). 

• Distributed relational databases (SingleStore). 

• Containerization (Docker). 

• Version control (Git) and CI/CD processes. 

• Experience with cloud platforms or SaaS solutions. 

• Customer-facing experience. 

• Familiarity with Kubernetes and microservices architecture. 

• IT and infrastructure knowledge – advantage.